Frequent Asked Questions

How do I customize a product?

When you upload a design, it automatically is shown on the mockup with a 30% percent zoom. You need to customize each art by clicking on the specific product separately.

Can I change the color of a product?

Yes, you can change the color of a product as well.

What should be the design format and pixels?

The design should be in PNG or JPEC format with pixels of more than 2000 by 2000.

What is a design description?

Design description is a brief explanatory content about a specific product which also helps with search engine rankings of the product. It needs to be unique and cannot be repeated/copied/plagiarized.

Can design description remain the same for all my products?

NO, if you upload repeated descriptions in each artwork, on one hand, the design will get rejected and it will not be visible on Google as well.

How to upload a tag?

The product creation gives an option for uploading tags. Your tags should always be related to designs.

What payment methods do you accept?

We accept Cash on Delivery, Easy Paisa & Bank Transfer.

How much time it takes for delivery?

De Customize Shop understand that time is money for you. We shipped all orders within 1 day after confirmation. it will take anywhere from 3-5 days for the item to reach you.

What is your return policy?

You can return/exchange undamaged products in original packaging within 7 days.